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GasUp – Cooking Gas Retail, Delivery & Digital Services

1. Introduction

These Terms and Conditions (“Terms”) govern the purchase and use of products and services provided by GasUp. This includes gas sales, delivery and pick‑up services, accessory sales, loyalty rewards, and the use of our mobile app or website.

By purchasing our products, using our services, or accessing the Platform, you agree to be bound by these Terms.

2. Products & Services

2.1 Cooking Gas Sales

  • We retail Liquefied Petroleum Gas (LPG) in approved cylinder sizes.
  • All cylinders must be used, stored, and handled according to safety guidelines.
  • Customers must ensure their installation is safe and compliant with local regulations.

2.2 Delivery & Pick‑Up Services

  • Delivery is available within designated service areas.
  • Delivery times are estimates and may vary due to operational factors.
  • Customers must provide accurate delivery addresses and ensure safe access.
  • Pick‑up is available at our outlets during operating hours.

2.3 Accessories & Equipment

We sell:

  • Gas cylinders (new, no exchange)
  • Gas burners, stoves, regulators, hoses
  • Other LPG‑related accessories

All equipment must be used responsibly and in accordance with manufacturer instructions.

3. Customer Responsibilities

Customers agree to:

  • Provide accurate and complete information when placing orders or registering.
  • Ensure safe handling and storage of gas cylinders.
  • Inspect cylinders and accessories upon delivery and report defects immediately.
  • Follow all safety instructions provided by the Company.

4. Pricing & Payment

  • Prices for gas, accessories, and services may change without prior notice.
  • Payment may be made via cash, card, wallet balance, or other approved methods.
  • Promotional offers may be subject to additional terms.

5. Loyalty Rewards Program

5.1 Eligibility

  • Customers must register with accurate personal details.
  • Only one loyalty account is permitted per customer.

5.2 Earning Points

Points may be earned on:

  • Gas refills
  • New cylinder purchases
  • Accessories
  • Delivery services

Bonus point values are determined by the Company and may change.

5.3 Redeeming Points

  • Points may be redeemed for discounts or eligible products.
  • Points have no cash value and cannot be exchanged for money.
  • Points are non‑transferable.

5.4 Points Validity

  • Points expire 12 months after being earned unless otherwise stated.

5.5 Misuse

Fraudulent activity may result in suspension or termination of the account.

6. Digital Platform (Mobile App & Website)

6.1 Account Registration

  • Customers must create an account using accurate information.
  • Customers are responsible for keeping login credentials secure.
  • Any activity performed through the account is considered authorized by the account holder.

6.2 Online Ordering

  • Orders placed through the Platform are confirmed once payment is completed or cash‑on‑delivery is selected.
  • Delivery times shown are estimates.
  • The Company may cancel orders due to safety concerns, stock limitations, or incomplete information.

7. Digital Wallet

7.1 Wallet Funding

  • Customers may add funds using approved payment methods.
  • Wallet top‑ups are non‑refundable, except where required by law.
  • Funding limits may apply.

7.2 Wallet Usage

  • Wallet balance can be used to purchase gas, accessories, and services.
  • Wallet funds cannot be withdrawn as cash.
  • Wallet balance is non‑transferable.

7.3 Wallet Security

  • Customers are responsible for securing their device and account.
  • The Company is not liable for unauthorized wallet use caused by customer negligence.

8. Data Privacy & Protection

We treat all customer data with utmost respect, confidentiality, and privacy.

8.1 Data Collected

We may collect:

  • Personal details (name, phone number, address)
  • Order and transaction history
  • Wallet activity

8.2 How Data Is Used

Data is used for:

  • Order processing
  • Delivery coordination
  • Account and wallet management
  • Loyalty program administration
  • Service improvements
  • Customer support and communication

8.3 Data Sharing

  • We do not sell or rent customer data.
  • Data may be shared only with essential service partners (e.g., delivery agents, payment processors) or when required by law.

8.4 Customer Rights

Customers may request:

  • Access to their data
  • Correction of inaccurate information
  • Deletion of their data (subject to legal and operational requirements)

9. Safety & Liability

9.1 Safety

  • LPG is hazardous and must be handled responsibly.
  • Customers must follow all safety instructions provided.

9.2 Liability Limitations

The Company is not liable for:

  • Damages caused by improper installation or misuse
  • Unauthorized account or wallet access due to customer negligence
  • Losses resulting from technical issues, outages, or delays
  • Customer‑provided incorrect information

Our liability is limited to the maximum extent permitted by law.

10. Returns & Exchanges

  • Defective accessories may be returned or exchanged within the warranty period.
  • Used gas cannot be returned or refunded.

11. Service Availability

  • We aim to provide uninterrupted service but do not guarantee continuous availability.
  • Maintenance, upgrades, or technical issues may temporarily affect access.

12. Amendments

The Company may update these Terms at any time. Continued use of our services or Platform constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be resolved in accordance with applicable legal procedures.